Terms & Conditions

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Standard Sales Terms & Conditions


THESE STANDARD TERMS AND CONDITIONS OF SALE, (“TERMS”) APPLY TO ALL SECURITY ENGINEERED MACHINERY CO., INC. and SECURE IT ENGINEERED SOLUTIONS (“SEM/SITES”) PRODUCTS AND SERVICES. SEM/SITES encourages all customers to call and ask questions regarding these terms and conditions. It is understood that as a potential and actual customer you have read and understood these terms. No variations to these terms are accepted unless expressly agreed to by SEM/SITES’ President or his designate in writing.


SEM/SITES is available to assist customers by phone (800) 225-9293, fax (508) 366-6814, or e-mail customerservice@semshred.com during normal business hours of 8:00am to 5:00pm Eastern Standard Time. All items may be purchased using our secure on-line shopping cart at www.semshred.com or by faxing a purchase order to (508) 366-6814. SEM/SITES adheres to stringent credit card processing security guidelines and highly recommends that you do not e-mail your credit card information.

All prices are stated in U.S. dollars and are subject to change. SEM/SITES has a $50.00 minimum order policy. SEM/SITES will issue a confirmation number for all orders. This confirmation/order number should be kept by you should you have any questions or comments regarding your order.


SEM/SITES will assist you in tracking your order. Contact our Customer Care Group at (800) 225-9293 or your local representative. Please have your order number available in order to facilitate the status.


All payments are to be made in U.S. currency. SEM/SITES accepts checks, cashier checks, money orders, wire transfers (EFT/SWIFT), and all major credit cards including VISA, MasterCard, American Express, and Government issued IMPACT cards. Purchase orders are accepted pending credit approval. Checks are to be mailed to the following address:

Security Engineered Machinery
Attention: Accounts Receivable
PO Box 1045
Westborough, MA 01581

To avoid unnecessary delays, please ensure checks are made out for the full invoice amount including shipping and tax amounts. There is a $100.00 charge for all returned checks.

Purchase orders will be accepted from approved customers only. To apply for credit, please contact SEM/SITES’ Accounts Receivable Department at (508) 366-1488. Invoiced unpaid over 30-days are subject to a 1.5% per month finance charge. All international orders must be paid in advance by bank transfer. For wire instructions, please contact SEM/SITES’ Accounts Receivable Department at (508) 366-1488, d.lomosi@semshred.com.


SEM/SITES is obligated to collect sales tax for orders with a “Ship To” location within the following states as follows:

New York*

Sales tax will be added to your invoice and is due and payable by you unless you have provided a valid exemption certificate AT THE TIME OF ORDER. Please note that this list of states where SEM/SITES is required to collect sales tax may change, without notice. Please speak with SEM/SITES customer service to determine sales tax requirements.

*Denotes states that require freight taxed by local law.


SEM/SITES warrantees that all products SEM/SITES sells are free from manufacturing defects. Warrantees are machine specific and vary depending on the product or manufacturer. Please refer to the specific product warranty terms and conditions for detailed information.


SEM/SITES will make every effort to cancel orders when requested. the standard cancellation fee is 15% of the value of the order. To avoid penalties, orders for standard, off the shelf products need to be canceled before shipment. Custom made or specialty orders may not be canceled as costs are incurred upon placing an order. Associated costs with custom/specialty orders include engineering, production, and traffic scheduling, procurement and prepayments.


Products returned to SEM/SITES are subject to a 15% restocking fee plus freight out and back to customer, NO EXCEPTIONS. Orders are only returnable within 30 calendar days of delivery and MUST by “Like New” condition in their original packaging with a Return Material Authorization number (RMA), in order for your RMA to remain valid you are required to supply a freight tracking number for the returning product within 5 days of being issued an RMA number. Customers are exclusively responsible for the condition of the returned product until it has been received by SEM/SITES therefore insurance of the equipment is recommended. Credits or money back is provided to the customer once the return has been evaluated.

Please note that restocking charges are assessed in order to recover return freight and handling as well as evaluation and cleanup costs. Restocking charges are not a revenue generator.

Customers are responsible for thoroughly inspecting all products when delivered for damage and are required to note any problems/damage upon delivery directly on the delivery ticket before signing/accepting product. Once you have signed the delivery ticket, you have contractually accepted the product in the exact condition that it was delivered. Your signature on the delivery ticket voids the insurance SEM/SITES places on all shipments.

All returns and exchanges are at the sole discretion of SEM/SITES and are judged on a case by case basis.


SEM/SITES reserves the right to change pricing at anytime on any product or service. Pricing changes arise for a variety of reasons including special shipping requirements, promotions, errors in published prices as well as manufacturing changes. In order to ensure pricing is accurate, please contact SEM/SITES customer service or your local sales representative.


SEM/SITES uses a variety of freight carriers in order to deliver your purchases. It is the customer’s responsibility to ensure they are prepared to receive their purchase. Typically, we will use a combination of UPS or FEDEX for items less than 100 lbs. and common trucking for items weighing more than 100 lbs. SEM/SITES attempts to use the most economical method of transportation. Additional services such as Next Day Service, 2nd Day Service, Saturday Delivery, lift gate, inside delivery are available but at an additional cost. Shipments made via common carrier are to customer’s dock only. It is the customer’s responsibility to ensure they have the proper dock and equipment to offload their purchase.

SEM/SITES can delivery your equipment anywhere in the world. Shipments outside the contiguous 48 U.S. will typically incur additional charges. SEM/SITES is not responsible for any costs associated with customs, taxes, brokerage fees, import surcharges and/or any other associated tax, fee or surcharge. Please contact SEM/SITES or your local territory manager for additional information.

Any freight issues (delivery refusals, ship-to redirection, etc.) in which additional freight charges are incurred will be the responsibility of the customer. All applicable charges will be billed to the order in which the charges were made.


It is the customer’s responsibility to thoroughly inspect your purchase PRIOR to accepting the shipment for damage. DO NOT SIGN delivery receipt unless you have inspected your shipment and are satisfied it has arrived undamaged. All SEM/SITES products are shipped in new condition with appropriate packaging/skidding/crating, to ensure your order arrives in proper working order. IF PACKAGING IS SIGNED FOR WITHOUT NOTING PHYSICAL DAMAGE, SEM/SITES CANNOT BE HELD RESPONSIBLE FOR THE ITEMS YOU ACCEPT. Do not limit your ability to collect for damage. Notes regarding condition of shipment at time of receipt will aid in processing a claim for damages if applicable. Please contact SEM/SITES customer service immediately if there are any issues.


SEM/SITES strives to offer our customers the best products and service at the best value possible. SEM/SITES includes deliveries of our products and services as an extension of our strategy of offering best value. SEM/SITES has contractual arrangements with various 3rd party freight and transportation carriers to deliver SEM/SITES’ products to our customers. SEM/SITES typically uses the most economical and quality means commercially available to delivery products. Deliveries are scheduled through SEM/SITES’ Traffic department.

Any issues with deliveries should be addressed with SEM/SITES’ traffic department as soon as possible. SEM/SITES’ traffic department may be reached via email at s.howland@semshred.com or through our main number at (800) 225-9293.

SEM/SITES reserves the right to change or modify our delivery policy at any time, with or without notice.


SEM/SITES’ products are highly engineered equipment and are subject to the standard SEM/SITES sales and refund policy, which requires returns to be made within 14 calendar days of the date of shipment. Customized equipment may not be returned for refund unless such product is defective or arrives inoperable.

If the item is returnable, you must return to SEM/SITES in the original packaging. You must contact SEM/SITES Customer Service at (800) 225-9293 for a Return Merchandise Authorization (RMA) number prior to returning the product. Failure to obtain an RMA or improper packaging may cause the return to be refused. SEM/SITES reserves the exclusive right to authorize a return of product.

A restocking fee of 15% plus the cost of outbound and inbound freight will be charged. If items are not returned in factory packaging/crating additional charges may apply.


SEM/SITES products are sold in USD (US dollars) and must be paid for with USD. SEM/SITES will offer shipment options for customers requesting deliveries outside of the United States. Please contact your local sales person or contact SEM/SITES’ Customer Service Group at (800) 225-9293 or email at customercare@semshred.com.

Shipments to various countries may be regulated by the United States Department of Commerce Export Administration Regulations and you are encouraged to seek out details regarding the requirements and restrictions regarding these exports.

Please note that the U.S. holds complete embargoes against Cuba, Iran, North Korea, Sudan, and Syria. For more information and for determining your individual export licensing requirements, contact the Department of Commerce at (202) 482-4811 or their web page at http://www.bis.doc.gov/.


Customer is solely responsible to obtain any permits required by federal or state or other laws and to comply with all applicable laws concerning all products sold pursuant to the order.

Revised: 02/19/2018

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